I. Overview
Our refund policy is designed to protect both our customers and our digital products/services while ensuring fair business practices. This policy covers software licenses, templates, implementation services, and consulting services.
II. Eligibility for Refunds
1. Software Licenses & Templates
- 14-day money-back guarantee from purchase date
- Must not have been activated or downloaded
- Trial version must have been tested before purchase
2. Implementation Services
- Refund available only before project kickoff
- 50% refund if cancelled during requirement analysis phase
- No refund once development/implementation has begun
3. Consulting Services
- Full refund if cancelled 48 hours before scheduled session
- No refund for completed consulting sessions
III. Non-refundable Items
- Activated software licenses
- Downloaded templates
- Customized solutions
- Completed implementation phases
- Training sessions already delivered
- Emergency support services
- Discounted or promotional items
IV. Refund Process
- Submit refund request via email with order details
- Our team reviews the request within 3 business days
- If approved, refund processed within 5-7 business days
- Refund sent to original payment method
- Processing fees (if any) will be deducted
V. Special Circumstances
- Technical issues: Full refund if problem is on our side
- Service unavailability: Prorated refund for subscription services
- Project cancellation: Case-by-case evaluation
- Force majeure: Handled according to contract terms
For refund requests or questions:
- Email: lettalk@wblgroup.one
- Response time: Within 24 business hours
- Business hours: Monday-Friday, 9 AM – 6 PM (GMT+7)